Refund policy

Returns & Refunds Policy

1. Overview

Due to hygiene reasons, returns on adult products are limited. This policy complies with Australian Consumer Law.

2. Change of Mind

We do not accept returns for change of mind on adult products.

3. Faulty or Defective Products

You are entitled to a remedy if a product:

  • Is faulty or defective
  • Is not as described
  • Is unsafe

Your Rights

  • Major fault: Refund or replacement
  • Minor fault: Repair or replacement

4. Return Conditions

  • Item must be unused unless faulty
  • Hygiene seals must be intact
  • Proof of purchase is required

5. Return Process

  1. Email us with your order number
  2. Provide details and photos of the issue
  3. Wait for approval before returning

6. Return Shipping

If the item is faulty, we cover return costs.

7. Refunds

Refunds are issued to the original payment method within 3–10 business days after approval.

8. Non-Returnable Items

  • Opened adult toys
  • Lubricants and consumables
  • Items without original packaging

9. Supplier Processing

Returns may be handled through our suppliers as part of our dropshipping model.

9. Contact The Labirynth Group Holdings

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at 8184218@gmail.com